General terms and conditions for camping services

The following terms and conditions apply between the camper and Naturcamping Lüneburger Heide GmbH (hereinafter referred to as the campsite). By registering, the camper explicitly accepts the content of these terms and conditions. Deviating and/or supplementary agreements require the express written confirmation of the camping company.

1. conclusion of the camping contract/booking

With the sending of the written registration, the camper offers the camping company the binding conclusion of a camping contract for the specified period and for the registered number of persons. The camping contract is only concluded with the written booking confirmation by the camping company. There is no entitlement to a specific pitch. Information given by telephone, subsidiary agreements and other assurances - of whatever kind - are only part of the contract if they have been confirmed in writing by the camping company.

2. booking / prices

The prices to be paid by the camper are shown in the current price list of the campsite. It is the responsibility of the campers to inform themselves about the prices valid in the period of registration. After receiving the booking confirmation, please check it immediately for correctness! The campsite reserves the right to change the booking equally if this is necessary for special reasons. Registrations of young people under the age of 18 travelling alone are not permitted and will be cancelled by the campsite.

3. deposit/payment

After receipt of the request for payment by the guest, a deposit of 50% of the travel price is to be transferred within seven days.

For online bookings, the total amount or the deposit is due immediately. The activation of the button "Book with costs" represents the request for payment here. The remaining balance is to be paid 21 days before departure. The date of receipt of payment applies.

For bookings less than 21 days before the start of the tour, the entire tour price is due immediately upon receipt of the payment request. When transferring payments, it is imperative that the booking number and name, as stated in the request for payment, are stated as the purpose of payment. Bundled payments for several bookings are not desired and will be transferred back and cancelled. Payments that cannot be allocated will be transferred back and bookings cancelled. In the case of spontaneous arrivals or bookings, the full price of the overnight stay is due immediately. Pitches as well as chalets, tiny houses and campin barrels, which become free due to early departure, can be assigned by the campsite management without charge, unless the guest proves that the campsite has a lesser damage than the payment made.

There will be no refund of the tour price in the event of early departure.

4. amendments to the contract

For changes, such as the period, the name or the pitch, a rebooking fee of € 15.00 will be charged. Bookings with a deposit paid can only be rebooked for the same calendar year.

5 General obligation to use

Only one family (maximum 6 persons) can be booked per camping pitch. Additional tents for visitors are not permitted. For the rental properties, the number of persons is limited to the maximum permitted occupancy. Camping at the rental object is not permitted. The rental object is rented to the tenant for the specified contract period exclusively for use for holiday purposes and may only be occupied by the maximum number of persons specified in the rental contract. Furthermore, the camper undertakes to treat the pitch/rental object together with the inventory with all due care. For culpable damage to furnishings, the rented rooms or the building as well as the facilities belonging to the rented rooms or the building, the tenant is liable for compensation if and insofar as it is culpably caused by him or his accompanying persons, visitors or his pets. Damage occurring in the rented rooms has to be reported immediately by the tenant to the campsite operator or his appointed vicarious agents, as far as he is not obliged to repair the damage himself. The hirer is liable to pay compensation for any consequential damage caused by late notification. Waste, harmful liquids and the like must not be disposed of in sinks or toilets. If blockages occur in the sewage pipes due to non-compliance with these regulations, the party responsible shall bear the costs of repair. In the event of any malfunctions in the facilities and equipment of the campsite, the tenant is obliged to do everything reasonable to contribute to the elimination of the malfunction or to minimize any damage that may occur. The hirer is obliged to inform the campsite operator or his vicarious agents immediately of any defects in the rented property. If the hirer fails to do so, he is not entitled to any claims for non-fulfilment of the contractual services (in particular no claims for rent reductions). Furthermore, the lessee is prohibited from making changes to the rental object or the installed facilities as well as the existing equipment without the prior written consent of the lessor.

Objects brought into the rental object are there at the risk of the tenant. The lessor or his vicarious agents are not liable for loss, damage or destruction, with the exception of gross negligence or wilful misconduct. The campsite operator is entitled to dispose of items left behind at the end of the rental period at the expense of the tenant.

6. arrival and departure as well as keys of the rental objects

The camping pitch or the rented property is available to the camper from 14:00 on the day of arrival.

The arrival and departure dates stated in the booking confirmation are binding.

The arrival is possible from 14:00 to 18:00. Please understand that we do not allow vehicles to enter or leave our campsite during the midday rest period (from 12:00 to 14:00). An early arrival before 14:00 o'clock is only possible after consultation as well as availability of the pitch/rental object and against payment of a fee of 10,00 € under observance of the quiet times. If you arrive after 18:00, we ask you to contact us. Departure from the campsite must be no later than 11:00.

In case of late departure after 11:00 and only after consultation and availability of the pitch, a fee of 10.00 € will be charged.

In case of late departure after 14:00, an additional night will be charged in the respective booked category.

Please do not arrive earlier - if possible - to avoid traffic obstructions at the entrance to the campsite.

You will receive the keys to the rental properties (chalets, tiny houses & camping barrels) at the reception on arrival. These must also be returned there on departure. The loss of a key will be charged with EUR 50,00/piece.

7. no-show/delayed arrival

In case of arrival after 18:00, a notification ( is necessary. Otherwise, the pitch/accommodation may be assigned to someone else from 14:00 on the following day. Refunds of payments already made are excluded.

Chalets, tiny houses and camping barrels that are not occupied due to non-arrivals can be allocated by the campsite management to other guests without charge. Refunds of payments already made are excluded, unless the guest can prove that the campsite has suffered less damage than the payment made.

8. withdrawal by the camper

The camper can withdraw from the camping contract in writing at any time before the start of the trip. The date of receipt of the written notice of withdrawal by the campsite is decisive for the date of withdrawal.

If the camper withdraws from the contract, the campsite is entitled to reasonable compensation as follows in accordance with § 651h BGB:

Cancellation up to 45 days before the start of the stay: 0 % of the total price confirmed at the time of booking.

Cancellation from 44 days before the start of the stay: 20% of the total price confirmed at the time of booking

Cancellation 28 days or more before the start of the stay: 50% of the total price confirmed at the time of booking.

Cancellation 14 days or more before the start of the stay: 80 % of the total price confirmed at the time of booking.

Furthermore, a one-time processing fee of € 15.00 is due for each cancellation of the contract. A refund of the travel price in case of early departure will not be made. We recommend that you take out travel cancellation insurance. You can find a current comparison of corresponding offers, for example, on the Internet at

9. withdrawal by the camping company

The campsite is entitled to terminate the camping contract before the start and without notice if the deposit/payment/security deposit has not been paid in full or in part by the campers in due time or if the campers behaviour endangers or disturbs others in the long term or if the campers behaviour is in breach of contract to such an extent that an immediate termination of the contract is justified. In such a case, the camping company retains its claim to the agreed total price as a lump sum compensation according to point 6. Refunds of payments already made are excluded (point 8). Unless the guest can prove that the Camping Establishment has suffered less damage than the payment made.

10. cancellation of the contract due to exceptional circumstances

The rental contract may be terminated by either party if the performance of the contract is significantly impeded, endangered or impaired (e.g. fire, storm, flood, etc.) as a result of force majeure unforeseeable at the time the contract was concluded. Both contracting parties shall be released from their contractual obligations. However, you must reimburse the other contracting party for services already rendered.

11. pitch rules

The campsite guest is obliged to comply with the campsite regulations as well as the legal regulations, which are available for inspection at the reception. In particular, the quiet times specified therein must be observed.


12th visitor

The campsite guest is obliged to register visitors at the reception. These prices can be found in the current price list (person fee). Visitors' vehicles are to be parked outside the campsite premises. This personal fee does not apply to visitors of the campsite gastronomy.

13. car parking space

One vehicle at a time can be parked directly on the plot/rental property (except at the camping barrels). Further parking spaces are available on the grounds of the campsite. This does not constitute a custody agreement. The campsite is not liable for the loss or damage of vehicles parked or manoeuvred on the site or their contents.

14. dogs/pets

Animals, in particular dogs, cats or the like may only be kept or temporarily kept with the express permission of the landlord. The permission is only valid for the individual case. It may be revoked if any inconvenience occurs. The tenant is liable for all damages caused by keeping animals. Please note that pets are not permitted on all plots - or in all rental properties.

Dogs are not allowed on playgrounds and recreational areas (football & volleyball field, etc.) as well as in the sanitary buildings, on the beach and in the bathing lake. In case of conspicuous behaviour of the dog or complaints of other guests, the camping company can expel the dog from the site. Dogs must be kept on a leash on the entire site, camping pitches and rental properties.

15. opening hours/frost

In the low season, the reception has limited opening hours. At times, not all site areas and sanitary buildings are open. Please note that fresh water is only available on the camping pitches when no more frost is expected from the point of view of the camping operation.

16. defects/complaints

Any complaints regarding the campsite or rented accommodation must be reported to the campsite immediately by the camper. The assertion of claims for defects is excluded if these have not been reported directly to the campsite during the stay of the camper. The campsite must be given a reasonable period of time to remedy the defect (rectification).

17. noise pollution 

There are several military training areas in the Lüneburg Heath. It can come here - especially in the off-season - at times to disturbances by shooting exercises. Furthermore, the camping site is located on the A7 federal motorway. The campsite excludes any warranty in case of such disturbances.

18. media data / data protection

The camping operation is monitored in critical areas with video cameras. This is for the safety of the campers (detection and prevention of safety hazards), for the protection of property and possessions, for the control of access authorizations and for the exercise of house rights. The recordings will only be evaluated in case of need and only the required data will be stored until clarification. Data will not be passed on to third parties. The video recordings are regularly deleted automatically in accordance with § 6b Abs BDSG. In addition, the recording device is protected from access by unauthorized third parties by suitable measures in accordance with § 9 BDSG.

At regular intervals, the campsite makes audio and video recordings on the campsite. If the campers do not wish to be filmed, they must inform the photographer or camera team immediately.

The camping company collects, processes and uses this data for the booking order and its own marketing purposes within the framework of the legal provisions. A transfer to third parties outside the order does not take place. The campsite will gladly provide the guest with information about his data or block it with effect for the future.

19. special conditions

Special conditions that we grant to the camper for one rental period are without prejudice to subsequent rental periods.

20. liability

The camping company is only liable in case of intent or gross negligence of its legal representative or vicarious agent according to the legal regulations. Apart from that, the camping company is only liable for injury to life, body or health. This applies to all claims for damages (in particular for damages in addition to performance and damages in lieu of performance), irrespective of the legal grounds, in particular due to the breach of duties arising from the contractual obligation or from tort. The camping company is only liable for falling branches or similar within the scope of the existing liability insurance. There is no claim for damages due to force majeure.

21. errors

The camping company reserves the right to correct errors or printing and calculation errors.

22. offsetting

The campsite guest can only offset such claims that are undisputed or have been legally established.

23 Choice of law, place of performance and place of jurisdiction

The law of the Federal Republic of Germany shall apply.

The camper can only sue the campsite at its registered office. The place of residence of the camper is decisive for legal action by the campsite, unless the legal action is directed against registered traders or persons who do not have a general place of jurisdiction in Germany, or against persons who have moved their place of residence or usual place of abode abroad after conclusion of the contract, or whose place of residence or usual place of abode is not known at the time the legal action is brought. In these cases the domicile of the camping company is decisive.

Naturcamping Lüneburger Heide GmbH, An der alten Stellmacherei 4, 21279 Drestedt